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CHECK INS & OUTS – GENERAL POLICY

Check in
When arriving in Milan we will welcome you, hand you the keys of the apartment, provide all the necessary information about your rental & the city and advise about the check-out procedures.

In some apartments, however, the welcoming at check in and the check-out is managed directly by the owner (named OWNER TAKES CARE OF YOU properties). Contact us with your estimated time of arrival in Milan, as soon as you know, so that we can provide you specific information for your check in.

We are always able to accommodate your schedule at check in and check out, but there will be a minimum fee (to be paid in cash) applied to arrivals/departures outside the standard hours, as noted below.
- Standard hours:
15:00 - 21:00: Monday to Sunday
- Hours subject to fees:
15 euro fee from 21:00 to 00:00
30 euro fee after midnight

Arrivals:
- We do not head to the apartment without the arrival confirmation phone call.
- The check in phone number for WE TAKE CARE OF YOU apartments is written on the bottom of the contract.
- If the OWNER TAKES CARE of your check in we will provide you via email, before your arrival (when you send us the estimated time of arrival), the phone number to call for check in.
- Check ins before 3pm might be suitable to a short waiting if the cleaning staff has not finished the service yet. However, luggage can be accommodated accordingly.
- If the estimated time of arrival is not respected and/or if the client does not give us an estimated time of arrival, we will do our best to meet the client as soon as we have a schedule for it.
- If you haven't already sent via email, it is essential that you bring a photocopy of the passport for each guest (above 3 years old) at check in.
- the security deposit requested will be taken as a pre-authorization on the client’s credit card, at check in, and canceled at check out – according to clause 1 of Terms and Conditions.
- If payment (of booking fee and/or total rent) is done by credit card, the holder of the credit card must be present at check in, on the delivery of the keys, to sign the credit card receipts.
- We will only hand the keys of the property to the holder of the contract at check in. If the person checking in is different than the holder we will only hand the keys of the property if the holder has sent us the contract signed via email, at least 3 days before arrival.

Departures:
- Check out time arrangements can and will be done at the check in. However, if there are other guests arriving on the same (or the very next) day of your check out we will ask the apartment to be free at 10am - as our cleaning staff has to step in and prepare it for the upcoming guests.
- In case of departures before the standard hours, it’s possible to have the check-out process done on the day before.
- If we have guests coming to the apartment on the same day as your departure, you can leave the luggage at the train station Milano Centrale, which has a storage room working from 6am to 11pm, everyday. If it’s during week days you can also leave in our office, from 9am till 7pm. Free of charge.

Transport:
For transport time visit these websites:
www.milanolinate-airport.com
www.milanomalpensa-airport.com
www.trenitalia.com
www.italotreno.it
www.atm.it

Transfer:
Ask our Concierge for a quotation for a private driver (English speaker) to pick up you upon your arrival.